We deliver support

to meet your needs

SCAI Group’s service model is based on a strong client-focussed foundation. The seven key strategies for delivering our services effectively to clients are defined in our Charter.

Our service charter

UNDERSTAND STAKEHOLDER GOALS

The first key objective is to identify our client’s goals and needs. This step is essential, as our services and systems must be aligned to help our clients achieve their objectives.

EFFECTIVE STAKEHOLDER COLLABORATION

To understand evolving needs, open collaboration between stakeholders must be supported. This approach will entail the implementation of regular, consistent and honest communications.

BUILD TRUST THROUGH TRANSPARENCY

Regular and accurate information must be provided through reports and the provision of automated or semi-automated systems so that issues can be monitored and managed transparently.

Meet or exceed client standards

Mandated standards for obligations will be met or exceeded, in line with the tenets of each requirement.

WE HOLD OURSELVES ACCOUNTABLE

We appropriately accept responsibility and take actions to rectify pertinent problems.

pROACTIVELY ADDRESS PROBLEMS

When problems are identified, they will be addressed as proactively as possible. Such actions will include working closely with stakeholders and applying appropriate resources to rectify issues.

ACT ETHICALLY

We act ethically when dealing with clients and other stakeholders.

These fundamental Service Charter strategies are specifically designed to help ensure that SCAI Group is consistently value adding. You can find out more about our approach by contacting us.